A logo of IBM (International Business Machines Corporation) sits on their offices at Yeouido, the ... [ ] financial district on October 13, 2020 in Seoul, South Korea. Every day, there is a batch of AI announcements that are sent out--and many of them are mostly fluff. But of course, some are worth paying attention to. For example, consider one from IBM and ServiceNow, which have announced an expansion of a strategic relationship. For the most part, it is focused on what matters--that is, driving measurable results that scale across organizations.

IBM and ServiceNow have expanded their strategic partnership to combine IBM's hybrid cloud software and professional services to ServiceNow's intelligent workflow capabilities and IT service and operations management products. The solution is engineered to help clients realise deeper, AI-driven insights from their data, create a baseline of a typical IT environment, and take succinct recommended actions on outlying behavior to help prevent and fix IT issues at scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities, to focus on driving the transformation projects necessary to support the digital demands of their businesses. "AI is one of the biggest forces driving change in the IT industry to the extent that every company is swiftly becoming an AI company," said Arvind Krishna, Chief Executive Officer, IBM. "By partnering with ServiceNow and their market leading Now Platform, clients will be able to use AI to quickly mitigate unforeseen IT incident costs. Watson AIOps with ServiceNow's Now Platform is a powerful new way for clients to use automation to transform their IT operations."

ARMONK, NY and SANTA CLARA, CA, October 15, 2020 – IBM (NYSE: IBM) and ServiceNow (NYSE: NOW) today announced an expansion to their strategic partnership designed to help companies reduce operational risk and lower costs by applying AI to automate IT operations. Available later this year, a new joint solution will combine IBM's AI‑powered hybrid cloud software and professional services to ServiceNow's intelligent workflow capabilities and market‑leading IT service and operations management products. The solution is engineered to help clients realize deeper, AI‑driven insights from their data, create a baseline of a typical IT environment, and take succinct recommended actions on outlying behavior to help prevent and fix IT issues at scale. Together, IBM and ServiceNow can help companies free up valuable time and IT resources from maintenance activities, to focus on driving the transformation projects necessary to support the digital demands of their businesses. "AI is one of the biggest forces driving change in the IT industry to the extent that every company is swiftly becoming an AI company," said Arvind Krishna, Chief Executive Officer, IBM.

IBM and ServiceNow outlined a multi-year partnership that will integrate cloud, automation and artificial intelligence technologies. One of today's biggest opportunities for IT to make an impact is by automating business processes, manufacturing, repetitive tasks, and more. Under the partnership, IBM and ServiceNow, which offers a service automation platform, will focus on automating manual business processes for Global 2000 companies. IBM has been a ServiceNow global partner and managed service provider since 2011. The partnership covers multiple groups and has the following moving parts.